Shipping

Processing time:

I dispatch orders the next business day after they are placed, unless it is a custom order, in which case time may vary and this shall be discussed on a case by case basis.

During shipping please be patient, especially during the holidays or severe weather.

UK shipping: 2-3 business days.

US shipping: 7-9 business days.

NO LONGER SHIPPING TO EU due to recent tax increases that make it too expensive for most small business such as mine to be able to do so.

Returns & exchanges

I do not accept returns or exchanges, but please contact me if you have any problems with your order. If an item arrives damaged, please contact me within 7 days of delivery, and include a picture of the item and the packaging. Depending on the damage and what you wish to do, I will either replace your item if possible or issue a full refund upon return. If you wish to keep the item as is, I will issue you a partial refund of 25%.

Cancellations

Since no one likes waiting long for their packages, I make sure to dispatch mine the next business day, which does not allow much time for cancellations. However, if you change your mind during the same day you placed the order, please contact me immediately.

Lost package

If your package does not arrive, and the tracking has not updated in a while, let me know and I will get in touch with the delivery company. If it still does not arrive within a few days, you can choose between a refund or replacement where available.

If the package hasn’t arrived, but the tracking shows as delivered please check with your neighbours as sometimes packages will get delivered to the wrong adress. I am not responsible for packages claimed as lost when the tracking shows as delivered. And as such, you will not receive a refund in this case.

Privacy

I will only use your shipping and billing address, and contact information

• To fulfill your order or communicate to you about it;

• For legal reasons (such as paying taxes).

Pricing

Prices are carefully considered and so non-negotiable.

Materials

The materials I generally use are a variety of gemstones, always specified in the item description, glass, brass and copper - either tarnish resistant, raw or oxidized, or plated with silver or bronze.

If, however, you have questions or special requests, feel free to message me using the contact tab.

In some cases, such as with ear wires, I may be able to offer a hypoallergenic option upon request.